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List of customer satisfaction Tenders

List of latest customer satisfaction Tenders in Indian Tenders. Click on any customer satisfaction Tenders to view BOQ, NIT and Tender Documents. Get GeM Registration and Bidding Support, Vendor Registration for customer satisfaction Tenders.

All-Tenders (7)
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Today's-Tenders
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Closed-Tenders

Central Government / Public Sector

TRN :34976077 | 18 Aug, 2025

Tender Value : 0

New Delhi - Delhi

Tender for gem bids for call centre service - per seat basis - cloud based call centersolution; onsite with setup /

State Government

TRN :34944527 | 06 Aug, 2025

Tender Value : 7.92 Lacs

Niwari - Madhya Pradesh

Tender for hiring of vehicle pick up (lcv) tata 407 or equivalent for call center prithvipur under ae(onm) sub division prithviur. which is equivalent of latest modal, for f.o.c./line maintenance work under e.e. (onm) division

Central Government/Public Sector

TRN :34941418 | 19 Aug, 2025

Tender Value : 7.02 Crore

New Delhi - Delhi

Tender for gem bids for call centre service - per seat basis - standard call centersetup (on prim); offsite

corporations/Associations/Others

TRN :34942031 | 07 Aug, 2025

Tender Value : 4.50 Crore

Bhubneshwar - Orissa

Tender for selection of agency for providing manpower for operation of unified call center

State Government

TRN :34899847 | 12 Aug, 2025

Tender Value : 0

Neemuch - Madhya Pradesh

Tender for gem bids for video conferencing camera / web camera v2 q2, television tv v2 q2, all in one pc v2 q2, onlineups v2 q2 . . % % 4 4 /mse exemption for years ofexperience and turnoverno& % & % . . % % 4 4 /startup exemption for years ofexperience and turnoverno 5 5 & & /document requiredfrom sellerexperience criteria, bidder turnover, certificate requestedin atc, oem authorization certificate, oem annualturnover, additional doc 1 requested in atcin case any bidder is seeking exemption from experience /turnover criteria, the supporting documents to prove hiseligibility for exemption must be uploaded for evaluation bythe buyer7 7 9 9 : : ; ; & 9 & 9 < < 9 9 ; ; > >? ? % % /do you want to showdocuments uploaded by bidders to allbidders participated in bid?yes documents submitted as part of a clarification orrepresentation during the tender/bid process will also bedisplayed to other participated bidders after log in -- b b c c 5 5 d d / minimum number ofbids required to disable automatic bidextension1 d /bid number: gem/2025/b/6461391; /dated: 22-07-2025 & & / bid document1 / 22 ; 9; 9 d d, , l l -- / / number of days for which bidwould be auto--extended7 n %n % ;5 ;5 ; ; /bid to ra enabledno 4 4 /type of bidtwo packet bid4 4 q q /primary product categoryvideo conferencing camera / web camera v2 r r & t & t /time allowed for technicalclarifications during technical evaluation2 days u u b b v v u u 4 4 / % % < 9 < 9 : : /inspection required byempanelled inspection authority / agenciespre-registered with gemno r r v v /evaluation methodtotal value wise evaluation x & x & /arbitration clauseno /mediation clauseno //bid details /emd detail > /advisory bankstate bank of india /emd amount25000 /epbg detail b /requirednoa. . z % & 4& % & % 4 > n 9 /emd exemption: the bidder seeking emd exemption, must submit the valid supporting documentfor the relevant category as per gem gtc with the bid. under mse category, only manufacturers for goods andservice providers for services are eligible for exemption from emd. traders are excluded from the purview of thispolicy.b. , , \ u < ; / emd & performance securityshould bein favour of beneficiary, wherever it is applicable. \ \ /beneficiary : collector and sacretory district e-governance societycollector neemuch, general administration department madhya pradesh, n/a, collector neemuch /splitting2 / 22 ; / bid splitting not applied. /mse purchase preference /mse purchase preferenceno /mii purchase preference /mii purchase preferenceno1. estimated bid value indicated above is being declared solely for the purpose of guidance on emd amount andfor determining the eligibility criteria related to turn over, past performance and project / past experience etc.this has no relevance or bearing on the price to be quoted by the bidders and is also not going to have anyimpact on bid participation. also this is not going to be used as a criteria in determining reasonableness ofquoted prices which would be determined by the buyer based on its own assessment of reasonableness andbased on competitive prices received in bid / ra process. video conferencing camera / web camera v2 3 pieces bis requiredyes t t /technical specifications t / as per gem category speci cation /speci cation t t /specificationname b b r r /bid requirementallowed valuesdescription/applicationintended applicationa video conferencing camera are digital cameraspecially designed for use in video conferencingapplication.genric descriptionvideo conferencing cameragenricptz functionyes e-ptz only, yes high precision motorized-ptzor higherresolution maximum eachcamera4k hd 3840 x 2160 pixel or higherpan range minimum0pan range maximum0tilt range minimum0tilt range maximum0zoom range opticalmaximum2x, 3x, 4x, 5x, 10x, 12x, 16x, 20x, 22x, 30x, na orhigherzoom range digital maximummore than 3x - 6x, more than 6x - 9x, more than 9x -12x, 12x - 16x or higherfield of view degreemore than 105-1203 / 22 maximum frame ratesframesper second supported30, 50, 60 or highernumber of mics2control / image processing /focusing featuresnaconnectivityconnectivity outputusb uvc, uacfeature/accessoriessalient featurescmos sensoroptional features/accessoriesnaoperatingconditionsminimum operatingtemperature degree c-10, -5, 0 or lowermaximum operatingtemperature degree c40, 45, 50, 60, 70 or higherrelative humidity noncondensing at 40 deg c %rh80 or loweringress protectionip21, ip20, na or higherwarranty / servicecomprehensive on sitewarranty year5 or highertime duration for repairing/replace the defect duringwarrantywithin two weeksupply of compatible driversand software includedyesbuyer specificrequirementsonline meeting platformsupported application, softwaremicrosoft teams, zoom, cisco webex, google meetcertification / testreporttype of lab which carried outtest of complete product toprove the conformity of productas per governing specificationcertificate of govt.lab/nabl/ilac accredited.agree to provide all relavantdocuments testreport/suuporting document/reports etc to the buyer at thetime of bidding or on demandyes /speci cation t t /specificationname b b r r /bid requirementallowed valuesadditional specification parameters - video conferencing camera / web camera v2 3 pieces specification parameternamebid requirement allowed values4 / 22 package 2 supported audio&video, 3 supported operatingsystem 4 camera1 it should be all-in-one video bar with integrated microphones, speakers, 4k camera with privacy shutter, 2 it should support audio andvideo over the usb, 3 it should support latest windows os and macos 4 integrated uhd 4k 2160 p or higher capture resolution, 90 - 120-degreefov or better, 5x digital zoom or better, group framing, automaticspeaker tracking preferable to have additional ai based features5microphone, 6 speaker5 inbuilt beam array 4-6 or more microphones to capture sound. it shouldsupport full-duplex conversations, acoustic echo cancellation andbackground noise suppression. microphone pickup range should be 15 ft ormore, 100 hz - 15 khz frequency response or better bidder needs to supplywired one external expansion microphone from same oem with accessories.6 inbuilt stereo speakers, output shall be 90 db or better7 other interfaces 8 audiofeatures7 min. 1 x usb 3.0 type c, audio-in/line-in port wi-fi wireless networking formanageability and to connect with byom wireless dongle optional. 8 itshould be possible to pair a mobile phone over bluetooth & use all in onevideo bar as the speaker and microphone for the mobile phone. built-inbluetooth 4.2 or better9 video features 10 cable 11drivers9 when two or more people in the same room talk back and forth, systemshall treat them as if they are in a conversation. if the two speakers arentclose, the usb video bar displays a split screen showing the two peakersoptional. 10 minimum 5 m cable to be supplied to connect the aio withthe usb video bar from same oem 11 smart-camera experiences are builtin - no drivers or software needed plug and play support12 cloud platform certification, 13warranty, 14all requiredspecification12 device should be certified with zoom rooms, microsoft teams, googlemeet etc. cloud platform. bidder compliance certificate for at least twocloud-based platform should be provided. 13 the complete solution shouldbe from the same oem with a 5-year warranty from day one. the productshould bis/ul, ce, fcc, rohs certified. 14 all required specification as perscope of workspecification parameternamebid requirement allowed values* bidders offering must also comply with the additional specification parameters mentioned above. //n ; ^ n ; ^ /consignees/reporting officer and quantity5. .5. ./s.no. //n ; ^ n ; ^ /consigneereporting/officer /address /quantity; ; ; ; /deliverydays1vc setup for mlaoffice/home indistrict neemuch 3ac, vc setup for mla office/homein district neemuch 3 ac345television tv v2 3 set bis requiredyes t t /technical specifications* t / as per gem category speci cation5 / 22 /speci cation t t /specificationname b b r r /bid requirementallowed valuesgenericdescriptiona television set or television receiver morecommonly known as tv is an electronic device forthe purpose of receiving of broadcast of video &audio content as per applicable tv broadcast systemlike ntsc/ pal etc. it enable the user to viewing andhearing programs and news etc as broadcasted /television broadcasts and may have additionalcapabilites to view other infomative programs overinternet.intended applicationto receive and play tv broadcast programs. it isdifferent from monitor which is used as output devicein it systems.type/category/class of tvsetsmart tv2display type/technologyled light emitting diode, oled organic light-emitting diode, qled quantum dot led or highernominal screen size rangeinchesmore than 38 inch - upto 46 inchaudio power minimum10w x 2, 12w x 2, 20w x 2 or higherperformance &featuresmaximum resolutionpixels supported4k ultra hd uhd: 3840x2160, 8k ultra hd:7680x4320 or higherstatic contrast ratio1200 : 1, 1300 : 1, 1400 : 1, 1500 : 1, 1600 : 1, 1700 :1, 1800 : 1, 1900 : 1, 2000 : 1, 2500 : 1, 3000 : 1, 3500 : 1, 4000 : 1, 4500 : 1, 5000 : 1 or highertypical brightness nits300 - 399, 400 - 499, 500 -699, 700-999 or highersalient featureinbuilt speakers, table mountlegs, wall mountbracketoptional featurebuilt-in set-top box, hdr high dynamic range, screen mirroring, built-in wi-fi, wi-fi direct, bluetooth, lanpowerinput power rated voltage230 +-10%, 50hzbee star rating1 star, 2 star, 3 star, 4 star, 5 star or higherrf input &connectivity portsinput portrf input, 1-hdmi port, 1-usb port, 1-vga port, 1-ethernet portaccessoriesaccessories included in thescope of supplyremote control, wall mounting bracket, standoptional accessoriesconnecting cables hdmi, nawarranty, installationcommissioningcomprehensive standardwarrantyyears1 or higherwarranty on display onlyyears3 or highercertification / testreporttype of lab which carried outtest of complete product toprove the conformity of productas per governing specificationcertificate of govt.lab/nabl/ilac accredited6 / 22 agree to provide all relavantdocuments testreport/suuporting document/reports etc to the buyer at thetime of bidding or on demandyes /speci cation t t /specificationname b b r r /bid requirementallowed valuesadditional specification parameters - television tv v2 3 set specification parameternamebid requirement allowed values1 display size, 2 viewingangle, 3 response time, 4input ports, 5output ports1 43 inches or above, 2 178178, 3 9 ms or better, 4 hdmi-3, usb 2.0-1, rj45-1, 5 digital audio out, headphone out6 special features, 7accessories6 smart share/screen share, snmp support to take control of display, wake on lan, built in quad core media player, 7 table stand/wall mount, remote and standard cables8 power supply, 9 powertype, 10 power consumption, 11 certificates8power supply, 9built-in power, 10 120w or less, 11 bis, ul, iso 9001, iso 14001, iso 45001:201812 warranty, 13 operatingsystem, 14 service12 5 years on site, 13 web os/android/taizen with latest os release, 14oem should have registered direct service center in mp to manageservice at district level with toll free number & manufacturing setup in india.15 hdmi cable/ other, 16 allrequired specification15 additional hdmi /other cable to conenct above with aio lengthminimum 10 mtr capable to transfer audio and video both, 16 all requiredspecification as per scope of work bidders offering must also comply with the additional specification parameters mentioned above. //n ; ^ n ; ^ /consignees/reporting officer and quantity5. .5. ./s.no. //n ; ^ n ; ^ /consigneereporting/officer /address /quantity; ; ; ; /deliverydays1vc setup for mlaoffice/home indistrict neemuch 3ac, vc setup for mla office/homein district neemuch 3 ac345all in one pc v2 3 pieces bis requiredyes t t /technical specifications* t / as per gem category speci cation7 / 22 /speci cation t t /specificationname b b r r /bid requirementallowed valuesdescriptiondescription of storeall in one personal computers consist of a mouse, keyboard, display with web camera, inbuilt/integrated microphone array and speakers, aninternal cpu with connection cables and poweradapter with 1 year standard warrantyprocessor numberintel core i5-13500t, intel core i5-14500t, intel corei5-14400, intel core i5-13600t, intel core i7-13700t, intel core i9 12900t, intel core i7-12700, intel corei7-14700t, intel core i5-13500, intel core i5-14500, intel core i9-12900, intel core i7-13700, intel core i7-14700, intel core i9-13900t, intel core i9-13900 orhigherinput devicesmouse connectivitywired, wireless or higherkeyboard connectivitywired, wireless or highertype of keyboardstandard, bilingual or highergraphicsgraphics typeintegratedoperating systemoperating system factorypreloaded withcertificationwindows 11 professionalmemorytype of ramddr4, ddr5 or higherram size gb16storagetype of storage installedwith the systemnvme ssdstorage capacity in gb1024displaydisplay size - diagonal ininches58.1 - 63 22.87 - 24.8panel technologyin plane switching ips or higherportsnumber of ports1-hdmi, 1-dp, universal audio jack, 1- rj-4510/100/1000 ethernet port, 1-usb 3.1 gen 2 type a, 2-usb 3.1 gen 2 type a, 2-usb 3.1 gen 1 type a, 1-usb 3.1 gen 1 type cgenericstandheight adjustableadditional specification parameters - all in one pc v2 3 pieces specification parameternamebid requirement allowed valuesdisplay resolution, displaysizedisplay resolution - min. 1920 x 1080, display size - 23 inch or higherspeaker, connectivityspeaker - dual 2 w speakers or more, connectivity - bluetooth, wi-fi andethernet8 / 22 number of usb 2.0 ports, mouse and keyboardusb 2.0 ports - min. 03, mouse and keyboard - wirelessanti-virus, oem warrantyanti-virus - required with 05-year license, oem warranty - 5 years on siteadditional feature, all requiredspecificationadditional feature - provision to connect hdmi smart tv for audio/video, allrequired specification as per scope of workspecification parameternamebid requirement allowed values* bidders offering must also comply with the additional specification parameters mentioned above. //n ; ^ n ; ^ /consignees/reporting officer and quantity5. .5. ./s.no. //n ; ^ n ; ^ /consigneereporting/officer /address /quantity; ; ; ; /deliverydays1vc setup for mlaoffice/home indistrict neemuch 3ac, vc setup for mla office/homein district neemuch 3 ac345online ups v2 3 pieces t t /technical specifications* t / as per gem category speci cation /speci cation t t /specificationname b b r r /bid requirementallowed valuesgenericrating in kva1.0 kvaswitching technologyigbt-pwminput voltageac single phase 160v - 260v 50hzoutput voltageac single phase 230v +/-1% 50 hzwarranty for ups years3, 4, 5 or higherbattery/backupbankbattery/backup bankprovided with online ups hint: in case the ups issupplied with battery, seller shall ensurecompliance to the gstrates as perrecommendations made inthe 45th meeting of gstcouncil dated 17th sep2021 with batterytype of battery hint: na incase battery not providedsmf-vrla conforming to jisc:8702pt.i, ii&iii, stationary lead acid batteries with tubular positiveplates in monobloc container conforming tois:13369:1992 latest9 / 22 backup time minuteshint: na in case batterynot provided30 minutesminimum guaranteed vah1600 x per kva x per hour of backup timewarranty for batteryyears by batterymanufucaturer/brand hint:na in case battery notprovided3 or higheraccessories with batterynainstallation andcommissioning orserviceinstallation and commissioning covered in the scope ofsupplyprovidedafter sales service turnaround timewithin 48 hours, within 7 dayspreventive maintenance hint:mention timeline if provided, na if not providedmonthly, bi-monthly, quarterly, half yearly, yearly, naor higherother services providedpan india service support on 24 x 7 basisperformance /functionalinbuilt isolation transformerwithoutoverall efficiency %>/ 80% & <90% with inbuilt isolation transformeroverload limit20% overload for minimum 10 minute, 20% overloadfor minimum 5 minute, 50% overload for minimum 1minute, 50% overload for minimum 3 secondstotal harmonic distortionthd%2% maximum @ 100% linear loadother functional featurescrest factor on full non-linear load is not less than 3:1accessoriesaccessoriescabling 6 meters input upto 3m and output upto3m, rack for batteriessalient featuresprotectionprotection for under voltage at battery terminal, protection of over voltagemeteringinput voltage, output voltage, input current, outputcurrentalarms and indicationsindicator for mains presence, indicator for batterycharging and dischargingadditional featurespure sinewave ac outputdesign /constructiontype of design /constructionfloor standingenclosure mm1.2 mm minimum thickness of m.s. sheet duly powdercoateddegree of protectionip21, ip20 or higherother constructional featuresbattery on/off mcb, mains on/off mcb /speci cation t t /specificationname b b r r /bid requirementallowed values10 / 22 operatingconditionsminimum operatingtemperature0, -5 or lower degree celsiusmaximum operatingtemperature40, 45, 50 or higher degree celsiusrelative humidity noncondensing at 40 deg c90, 95 or higher percentbuyer specificrequirementenvironmental test reportrequirementsnabattery test reportnaintended applicationsnetwork it equipmentother requirementsrohs compliancereports andcertificationagree to provide all relevantdocuments testreports/supporting document/reports etc to the buyer at thetime of bidding or on demandyesas per meity government ofindia guidelines ups shall havevalid bis crs certifications asapplicableyes for ups rating upto 10kva /speci cation t t /specificationname b b r r /bid requirementallowed valuesadditional specification parameters - online ups v2 3 pieces specification parameternamebid requirement allowed values1 power output wattage, 2ups type, 3 outputwaveform1 min. 700w, 2 online, 3 pure sine wave ac output, manual bypassfacility4battery voltage, 5 batterycapacity, efficiency4 12v/24v dc, 7ah - 18ah, 5 more than or equal to 85%6overload protection 7 allrequired specification6yes, with auto shutdown 7 all required specification as per scope of work* bidders offering must also comply with the additional specification parameters mentioned above. //n ; ^ n ; ^ /consignees/reporting officer and quantity5. .5. ./s.no. //n ; ^ n ; ^ /consigneereporting/officer /address /quantity; ; ; ; /deliverydays11 / 22 vc setup for mlaoffice/home indistrict neemuch 3ac, vc setup for mla office/homein district neemuch 3 ac3455. .5. ./s.no. //n ; ^ n ; ^ /consigneereporting/officer /address /quantity; ; ; ; /deliverydaysbuyer added bid specific additional scope of work5. .5. ./s.no.document titledescriptionn %n % 4 4 /applicable i.r.o. items1specificationdocumentviewspecification documentall in one pc v23the uploaded document only contains buyer specific additional scope of work and / or drawings for the bid items addedwith due approval of buyer s competent authority. buyer has certified that these additional scope and drawings aregeneralized and would not lead to any restrictive bidding.special terms and conditions-version:1 effective from 22-11-2024 for category video conferencingcamera / web camera v21. note to buyers:the central ministries/ departments and other government buyers, as applicable, shall note that thiscategory is covered under scheme - ii compulsory registration scheme of bis bureau of indianstandards.compulsory registration of goods / articles in this category shall conform to is 616: 2017 and shall bearthe standard mark under a license from bureau of indian standards as per scheme-ii of schedule-ii ofbureau of indian standardsconformity assessment regulations, 2018.buyer shall verify and confirm compliance with the applicable bis order during the procurement andfulfilment process.note to sellers:sellers shall offer and supply products conforming to the corresponding indian standard and mandatorilyregistration as per scheme-2 of bis.non-compliance shall result in action as per gem im policy.buyers and sellers may refer to the relevant s.o at https://www.bis.gov.in/product-certification/products-under-compulsory-certification/scheme-ii-registration-scheme/ special terms and conditions-version:2 effective from 16-10-2024 for category television tv v21. note to buyers:the central ministries/ departments and other government buyers, as applicable, shall note that thiscategory is covered under scheme - ii compulsory registration scheme of bis bureau of indianstandards.compulsory registration of goods / articles in this category shall conform to is 616: 2017 and shall bearthe standard mark under a license from the bureau of indian standards as per scheme-ii of schedule-iiof bureau of indian standardsconformity assessment regulations, 2018.12 / 22 buyer shall verify and confirm compliance with the applicable bis order during the procurement andfulfillment process.buyer shall validate and confirm the comprehensive warranty terms and conditions during theprocurement process. note to sellers:sellers shall offer and supply products conforming to the corresponding indian standard and mandatorilyregistration as per scheme-2 of bis.non-compliance shall result in action as per gem im policy.buyers and sellers may refer to the relevant s.o at https://www.bis.gov.in/product-certification/products-under-compulsory-certification/scheme-ii-registration-scheme/ special terms and conditions-version:3 effective from 26-03-2025 for category all in one pc v21. for buyers:1product verificationa unique device serial number shall be provided by the seller at the time ofsupply, which is mentioned on the product. the buyer/consignee shall beable to verify the complete product details, including configuration, throughthe oem website. the buyer/consignee should be able to perform theseverifications without needing to create an account on the oem website.13 / 22 .operating systema. there is no requirement that the oem of the all in one pc should be adevice partner of microsoft and holding a microsoft authorizationform maf from the software provider.b. microsoft os may be sourced directly from microsoft by oems holdingdevice partner status, and those not holding device partner statusmay source from authorized distributors, i.e., ingram/reddington andtheir authorized channel partners.c. buyers may ensure that maf shall not be made a mandatoryrequirement in bids.d. if supplies are made as per brands of oems who are global devicepartners, then the serial number of the machine supplied can be usedto check the details of the product from the website of the oem.e. in the case of local device partners of microsoft, os details such asthe digital key number should be produced with supplies, and thebuyer may verify them from microsoft.f. in case of other oems who are sourcing from authorized distributorsof microsoft, reddington, or ingram, a copy of the invoice whichcontains the relevant serial number of windows os shall besubmitted with supplies, and the buyer/consignee can verify the samefrom the os server website or by telephone, or both.g. in respect of verification of os, the consignee shall take necessarysteps at the time of acceptance. for device partner machines, buyerscan check the all in one pc oem website to verify the os by enteringthe pcs serial number and part code number. for entities that are notdevice partners and source os from distributors networks, they mayverify the serial number through the microsoft website or bytelephone, or both.h. in case the product offered is with a dos or linux operating system, such verification of os shall not be applicable.i. buyer shall request for windows hardware compatibility certificatefor window operating system to ensure the supply hardware iscompatible with windows operating system14 / 22 .requirement of oemlogobuyers are advised to note that incorporating a condition stipulating an oemlogo on the motherboard is restrictive and may not be incorporated into thebids.4.warrantya. the buyer may ensure that as soon as supplies are received, arequest for a warranty certificate is made, along with logging into theoem website/call center to verify the certificate.b. the product in gem marketplace direct purchase & l1 purchasecomes with a minimum standard warranty of one year. in case theseller has standard warranty more than one year, the same may bementioned in the catalogue including in the model name and in suchcase higher warranty offered shall prevail/supersede the minimumone year warranty.15 / 22 .om related to mii, localcontent and meityadvice on modeltechnical specificationsbuyers are requested to refer to various oms pertaining to dpiit and meity, as issued from time to time, while making procurement and follow relevantprovisions as applicable.6.check points duringacceptance of suppliesbefore generating the consignee receipt and acceptance certificate crac, the consignee may inspect the system condition and verify that it complieswith the agreed specifications and configurations. in the case of a largenumber of units to be procured, then the buyer may opt for bidding andaccordingly stipulate conditions regarding installation, inspection byconsignees/inspection agency. consignees who receive the supplies shouldbe vigilant and should complete checking to ensure that there is no scopefor the supply of refurbished products. at the time of receiving supplies, theconsignee may adhere to the following to ensure that any discrepancies insupplies can be flagged, taken into account, and reflected while generatingthe crac: i. packing should be checked properlyii. a warranty certificate from the oem should be insisted upon andchecked.iii. instruction manuals and the os installed should be checked.iv. the machine serial number should also be checked through settingsand can be verified from the oem website. the above points are forguidance, and the buyer/consignee may take steps consideredsuitable by them for checking at the consignee end beforeacceptance of systems.v. an escalation matrix for customer grievance redressal shall beinsisted upon by the buyer from the seller at the time of delivery.16 / 22 .hdd/ssd storageretentionbuyer may add their requirement of retention of securely store all hard diskdrives hdds or solid-state drives ssds used in the all in one pc underatc clause.for sellers:1.oem website link/partno for productverificationthe oem shall share the oem website link with the buyer at the time ofdelivery. the offered model details/configuration should be available ontheir website. a unique device serial number shall also be provided at thetime of supply, which is also mentioned on the product. the buyer/consigneeshall be able to verify the complete product details, including configuration, through the shared oem website link.2.changing or alteringthe configurationseller must refrain from changing or altering the configuration of the factorypre-loaded machine. the machine should be delivered to the consignee inits original, factory-approved configuration.3.warrantythe seller shall furnish a valid warranty certificate/tag from the oem to thepurchaser, guaranteeing the products coverage under the specifiedwarranty terms. the warranty certificate should be verifiable through theoem website/customer care center.4.compliance ofextended producer sresponsibilitywith effect from 1.4.23, as per the e-waste rules 2022, epr registration ismandatory for manufacturing entities. therefore, all oems shall hold validepr registration, and the registration number should be reflected in thecatalog parameter. oems shall ensure compliance with all responsibilities asper epr registration applicable from time to time.5.mandatory / statutoryrequirements asapplicableoems shall have to ensure compliance with the mandatory/statutoryrequirements as per the government of india notifications issued from timeto time for hardware and software components, as applicable.6.operating systemit shall be the responsibility of oems to ensure that supplies are made withgenuine operating systems. special terms and conditions-version:1 effective from 06-07-2022 for category online ups v21. in addition to general terms and conditions of gem, the following special t&c shall be applicable foronline ups version 2.0 with reference to installation and commissioning.sellers responsibility: installation and commissioning shall involve all the interconnections, any cablingbetween power source, switch boards within 3 metre range for input power and connecting output power17 / 22 in the scope of seller. buyers responsibility: buyer will ensure well ventilated/covered site/room having requisite powerpoints/distribution board to provide input power to ups as well as to take out power from ups within 3metre of the location of ups placement.the above is not applicable for the stores supplied without installation and commisioning.note: the above is indicative and any incidental requirement related to above responsibilities shall alsobe considered in the responsibilities of buyer/seller as applicable.5 5 : : a a/buyer added bid specific terms and conditions1. genericoption clause: the purchaser reserves the right to increase or decrease the quantity to be ordered upto 25 percent of bid quantity at the time of placement of contract. the purchaser also reserves the right toincrease the ordered quantity up to 25% of the contracted quantity during the currency of the contract atthe contracted rates. the delivery period of quantity shall commence from the last date of originaldelivery order and in cases where option clause is exercised during the extended delivery period theadditional time shall commence from the last date of extended delivery period. the additional deliverytime shall be increased quantity original quantity original delivery period in days, subject tominimum of 30 days. if the original delivery period is less than 30 days, the additional time equals theoriginal delivery period. the purchaser may extend this calculated delivery duration up to the originaldelivery period while exercising the option clause. bidders must comply with these terms.2. genericdata sheet of the products offered in the bid, are to be uploaded along with the bid documents. buyerscan match and verify the data sheet with the product specifications offered. in case of any unexplainedmismatch of technical parameters, the bid is liable for rejection.3. scope of supplyscope of supply bid price to include all cost components : supply installation testing andcommissioning of goods4. turnoverbidder turn over criteria: the minimum average annual financial turnover of the bidder during the lastthree years, ending on 31st march of the previous financial year, should be as indicated in the biddocument. documentary evidence in the form of certified audited balance sheets of relevant periods or acertificate from the chartered accountant / cost accountant indicating the turnover details for therelevant period shall be uploaded with the bid. in case the date of constitution / incorporation of thebidder is less than 3 year old, the average turnover in respect of the completed financial years after thedate of constitution shall be taken into account for this criteria.5. turnoveroem turn over criteria: the minimum average annual financial turnover of the oem of the offered productduring the last three years, ending on 31st march of the previous financial year, should be as indicated inthe bid document. documentary evidence in the form of certified audited balance sheets of relevantperiods or a certificate from the chartered accountant / cost accountant indicating the turnover details forthe relevant period shall be uploaded with the bid. in case the date of constitution / incorporation of theoem is less than 3 year old, the average turnover in respect of the completed financial years after thedate of constitution shall be taken into account for this criteria. in case of bunch bids, the oem ofcategory related to primary product having highest bid value should meet this criterion.6. certificatesbidders offer is liable to be rejected if they dont upload any of the certificates / documents sought in thebid document, atc and corrigendum if any.18 / 22 . certificatesiso 9001: the bidder or the oem of the offered products must have iso 9001 certification.8. service & supportavailability of service centres: bidder/oem must have a functional service centre in the state of eachconsignees location in case of carry-in warranty. not applicable in case of goods having on-sitewarranty. if service center is not already there at the time of bidding, successful bidder / oem shall haveto establish one within 30 days of award of contract. payment shall be released only after submission ofdocumentary evidence of having functional service centre.9. service & supportdedicated /toll free telephone no. for service support : bidder/oem must have dedicated/toll freetelephone no. for service support.10. service & supportescalation matrix for service support : bidder/oem must provide escalation matrix of telephone numbersfor service support.11. buyer added bid specific atcbuyer added text based atc clauses1. it must be noted that normally all correspondence and transactions will be made only with the parties w hose bid have been accepted and not with anybody else. consortium not allowed in any form.2. bidder has to submit technical compliance on oem letter head.3. the manufacturer of the all in one 4k usb video bar and cloud based platform for video conferencing should have at least five technical support personnel stationed directly in madhya pradesh to ensure prom pt technical assistance. official hr documentation is mandatory.4. the manufacturer of the all in one 4k usb video bar and cloud based platform for video conferencing must establish a direct/authorized service center in madhya pradesh to offer immediate support. valid do cumentation for service center must be provided on the oem letterhead.5. the manufacturer for the all in one 4k usb video bar and cloud based platform for video conferencing must have

Corporations / Associations / Others

TRN :34904935 | 05 Aug, 2025

Tender Value : 0

Guwahati - Assam

Tender for gem bids for call centre service - per seat basis - cloud based call center solution; offsite

Central Government/Public Sector

TRN :34794250 | 05 Aug, 2025

Tender Value : 0

New Delhi - Delhi

Tender for supply of cris call center for manpower deployment.

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